Insurance Support Specialist (Personal & Commercial Lines)

Join Office Beacon as an Insurance Support Specialist and play a pivotal role in delivering exceptional service to our US-based insurance clients. This position offers a unique opportunity to work in a dynamic, remote-friendly environment while supporting critical insurance operations. Located in the vibrant city of Denpasar, Bali, you'll be part of a team dedicated to providing top-notch service and support to our clients in the US.

As an Insurance Support Specialist, you will be responsible for handling a wide range of insurance-related tasks, including policy administration, claims processing, and customer service. You'll work closely with our US-based clients to ensure their needs are met efficiently and effectively. This role is perfect for someone who thrives in a fast-paced environment and is passionate about insurance services.

At Office Beacon, we believe in fostering a culture of innovation and growth. We offer competitive salaries, a supportive work environment, and the opportunity to develop your skills in a dynamic field. Join us and be part of a team that values your contributions and helps you grow professionally.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage policy administration tasks, including new business applications, endorsements, and cancellations.
• Process and handle insurance claims, ensuring accurate and timely resolution.
• Provide exceptional customer service to our US-based clients, addressing their queries and concerns.
• Collaborate with the underwriting team to ensure accurate and efficient policy processing.
• Maintain and update client records and policy information using our proprietary system.
• Assist in the development and implementation of new insurance products and services.
• Stay updated with industry trends and regulatory changes to ensure compliance and best practices.
• Participate in team meetings and contribute to the continuous improvement of our insurance support services.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Insurance, Business Administration, or a related field.
• Minimum of 3 years of experience in insurance support, policy administration, or customer service.
• Strong knowledge of insurance products, policies, and claims processing.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and familiar with insurance software like Guidewire or similar.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Fluency in English, both written and spoken, as this role involves working closely with US-based clients.

🛠️ Keahlian

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