Frontline Food & Beverage (F&B) Service Associate - Talent Pool

Join Erajaya, a leading retail and hospitality company in Indonesia, as a Frontline Food & Beverage (F&B) Service Associate and become the face of exceptional customer service in our dynamic environment. In this role, you will play a pivotal part in delivering memorable dining experiences for our guests at our outlet in Pasar Rebo, East Jakarta. As the first point of contact for our customers, your positive attitude and exceptional service skills will be crucial in ensuring their satisfaction and loyalty.

Erajaya is committed to providing a diverse and inclusive workplace, where everyone is valued and respected. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about the F&B industry and want to make a difference in the lives of our guests, we invite you to be a part of our team.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to guests, ensuring their satisfaction and comfort throughout their dining experience.
• Take orders accurately and efficiently, ensuring all items are prepared and served promptly.
• Assist in maintaining a clean and organized dining area, ensuring high standards of hygiene and presentation.
• Uphold Erajaya's policies and procedures, ensuring a safe and respectful work environment for all staff and guests.
• Collaborate with the kitchen and other service staff to ensure smooth operations and a seamless dining experience.
• Handle cash transactions accurately and securely, ensuring all financial transactions are processed correctly.
• Adhere to food safety and hygiene standards, ensuring the safe handling and preparation of food.
• Promote and upsell our menu items, suggesting suitable options to enhance the dining experience for our guests.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a frontline F&B service role, preferably in a high-volume restaurant or café environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally and courteously with guests and colleagues.
• Strong organizational and time management skills, with the ability to work efficiently and effectively in a fast-paced environment.
• Ability to work well under pressure and adapt to changing circumstances and customer needs.
• Familiarity with basic food safety and hygiene practices, and a commitment to maintaining high standards of cleanliness and presentation.
• Ability to lift and carry up to 20 kg (44 lbs) of weight, including heavy equipment and tools.
• Fluent in both written and spoken Indonesian, with the ability to communicate effectively in a multilingual environment.
• Valid ID card and health certificate.

🛠️ Keahlian

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