Admin Call Center Specialist

Join PT Global Connect Solutions, a leading customer service provider in Jakarta, as an Admin Call Center Specialist. In this dynamic role, you will be the backbone of our operations, ensuring seamless communication between our team and clients. You will handle a wide range of administrative tasks, from managing customer data to troubleshooting technical issues. This is your chance to grow within a company that values innovation and customer satisfaction.

As an Admin Call Center Specialist at PT Global Connect Solutions, you will be responsible for maintaining the call center's operational efficiency. You will use tools like Zendesk and Salesforce to manage customer interactions, ensuring that every call is handled professionally and efficiently. This role offers a unique opportunity to develop your skills in a fast-paced environment, with room for growth and advancement.

If you are a detail-oriented professional with a passion for customer service, we invite you to apply for this exciting opportunity in Jakarta. Join us and be part of a team that makes a difference.

📋 Tanggung Jawab Pekerjaan

• Managing customer data and ensuring accuracy in records
• Handling inbound and outbound calls, providing information and resolving customer queries
• Troubleshooting technical issues reported by customers
• Generating and maintaining reports on call center performance
• Assisting in the implementation of new call center technologies and processes
• Providing exceptional customer service and maintaining a high level of customer satisfaction
• Ensuring compliance with company policies and procedures
• Participating in team meetings and contributing to the continuous improvement of call center operations

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Minimum of 2 years of experience in a customer service or administrative role
• Proficient in using call center software such as Zendesk and Salesforce
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Ability to work in a fast-paced environment and meet tight deadlines
• Fluency in both English and Indonesian
• Valid SIM card and reliable transportation

🛠️ Keahlian

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